The California man says they had planned to be in Times Square to see the ball drop, but that never happened. Also, on New Year's Day, his birthday, they had tickets to see the Rockettes, but instead there was a change of plans.

"On my birthday, I'm in the hospital, and I'm washing the best clothes that I brought that I own for this vacation, and during that process many of the clothes became damaged, because they're not meant to be dried," Ozlen says.

It cost hundreds of dollars to have the couple's belongings cleaned. Meanwhile Ozlen says his girlfriend's body is still inflamed, saying she is furious that the bites and scratches may lead to permanent scarring.

He also says she can't eat because she is nauseous, but she is not the only one.

"It's disgusting. I don't really feel like sleeping here," said one hotel guest.

Katie Phillips, a tourist from Australia has been staying at Astor on the Park for a week, and says her stay has been 'near perfect' - a clean room with no complaints. After seeing the bedbug video, she says it was 'pretty disturbing'.

"If we had seen that a couple of days ago, we probably would have checked out and gone and stayed somewhere else," says Phillips.

Eyewitness News tried to reach out to the Astor on the Park Hotel, but they declined to comment. The Department of Housing has not yet released a statement.

Ozlen says the hotel was apologetic, and they did refund him, but he says it is not about the money. Instead, he says it is about the memories that he came for that he never got, and the memories that he is now stuck with.

Posted on January 3, 2016 .